Help and FAQs

Deposit

 What deposit method do you accept?

We accept Local Bank Transfer, NETELLER and Moneybookers. However, it will depend on your chosen currency and your location. Please click here for further details.

Please note that we can only process your withdrawal request using the same payment method used for all previous deposit and withdrawal transactions. For instance, if you have been transacting with us using NETELLER, it is only with NETELLER that we can process your request for withdrawal.

Contact the Dafabet customer for any other concerns or questions on how to prevent your withdrawal requests from being denied in the future.

In order to use MoneyBookers for deposits, your MoneyBookers email (account) must be the same as your registered email address with Dafabet. Please contact Dafabet customer support before depositing if your registered email address is different to prevent future withdrawals being denied

 What is the minimum and maximum deposit amount?

Each deposit method may have a different deposit limit. Minimum and maximum deposits will be determined by the system and will be displayed on deposit page. If you require any clarification please contact our Customer Support.

 What should I do if I am having a problem of making a deposit?

If you have any problem of making a deposit, please contact the Customer Support or click here to access live chat now.

 What currencies do you accept?

We accept the below currencies:

  • RMB: Chinese Yuan
  • USD: United States Dollar
  • GBP: Great Britain Pound
  • MYR: Malaysian Ringgit
  • EUR: Euro
  • THB: Thai Baht
  • VND: Vietnamese Dong
    1,000 VND (real money) = 1 VND (on the website)
  • IDR: Indonesian Rupiah
    1,000 IDR (real money) = 1 IDR (on the website)
  • INR: Indian Rupee
  • KRW: South Korean Won
  • PLN: Polish Zloty
  • RUB: Russian Ruble

 How long does it take to process my deposit?

Processing times depends on your chosen method. If you require any clarification, click here or please contact our Customer Support.

Withdrawal

 How can I make a withdrawal?

Your withdrawal method should be the same as your chosen deposit method. For example, if you make a deposit via NETELLER, you will have to withdraw using the same payment method.

In order to use MoneyBookers for withdrawals, your MoneyBookers email (account) must be the same as your registered email address with Dafabet. Please contact Dafabet customer support before depositing if your registered email address is different to prevent future withdrawals being denied.

If you would like to make a withdrawal which is not the same as your original deposit method, please contact our Customer Support team who may be able assist you.

 What is the minimum and maximum withdrawal amount?

Each withdrawal method may have a different withdrawal limit. Minimum and maximum withdrawal will be determined by the system and will be displayed on deposit page. If you require any clarification please contact our Customer Support.

 Can I cancel a withdrawal request and how do I do it?

You can cancel your withdrawal request anytime within 48 hours of submission, this can be done from within your account, simply click on the CANCEL WITHDRAWAL button within the cashier then select the pending transaction that you wish to cancel. If your withdrawal request has exceeded 48 hours since the requested time, then please contact Customer Support.

 What identification do I need to supply for making a withdrawal?

You do not need to provide any identification for making a withdrawal. However, there may be an occasion that we will request a copy of your proof of ID front and back and a copy of a recent utility bill for security reason.

 I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?

Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.

 How long will it take me to receive my withdrawal?

This will vary depending on your chosen withdrawal method. Click here to check processing time of our payment methods.

My Account

 What should I do if I have forgotten my username or password?

If you have forgotten your username or password, simply click on the 'forgot password?' section. Our Customer Support team will assist you.

 How do I close my account?

Please contact our Customer Support team.

 Can I have more than one account?

We only allow one account per household.

 How do I transfer funds to my casino or poker account?

Please contact our Customer Support team who will be happy to assist you.

If you would like to change any information within your account, please contact our Customer Support team who will be happy to assist you.

 What are the wallets and how can I transfer funds to my Dafabet accounts?

Each Dafa Product has its corresponding Wallet where you can deposit/ withdraw your funds. On the Deposit and Withdrawal pages, click the “Deposit to/Withdraw from” drop-down list, and choose the Product where you would like to transfer your funds. For example, if you want to deposit to your Casino account, choose Casino from the Product list. Once you have already deposited, it will automatically be reflected on your Wallet, under the ‘Your Balances’ section on the left side.

The list below shows the product and its corresponding wallet name:

Product Wallet Name
Sports Sports
Casino Casino
Poker Poker
Games Asian Games

 Can I change or update my personal information?

If you would like to change any information within your account, please contact our Customer Support team who will be happy to assist you.

Sports Bet

 Where can I find all Sports betting Rules and Regulations?

You can find all sports betting Rules and Regulations under our 'Rules and Regulations' page here.

 How do I place a Mix Parlay bet?

  1. Click on the ‘Mix Parlay’ selection on the left menu at the sportsbook page.
  2. Click on the price of your selections. The selections would be added on to your bet slip shown on the left hand side of the webpage.
  3. Enter the amount you wish to stake. It will show you the corresponding odds and payout for your bet.
  4. Click on the ‘Process Bet’ button to submit your bet or click on ‘Cancel’ to re-set your selections.

 What are the minimum and maximum amounts that I can bet?

The minimum amount that you can bet depends on the currency of your account. The maximum amount that you can bet depends on the trend of the betting market. If you are not sure and would like to find out more, please contact our Customer Support team.

 How do I cancel my bet?

Once a bet is placed unfortunately it cannot be cancelled.

 Can I place a bet via mobile?

You can now place your bet in your mobile phone via WAP. Enter http://sportsbook.dafabet.com or http://mobile.dafabet.com/sports in your mobile browser. Make sure your account have funds in order to login. Once logged in, you can place your bets mobile.

 Can I place a bet via telephone?

We currently do not provide this service.

 Can I bet on horse racing?

We now provide betting on horse racing.

 Why was my bet voided?

If a sporting event or match is suspended, abandoned or terminated, then the entire match will be considered void. Matches will be declared void irrespective of any official decision to honour the result.

The stake will be returned on any single selection. Void bets in a mix parlay will be treated as non-runners and the stake will run onto the remaining selections in the bet.

 What in-play betting markets do you offer online?

Soccer, NBA, Baseball and Tennis

 What is handicap betting?

Handicap means betting when one competitor or team receives a virtual head start (effectively leading by that head start before the Event begins). The winner is the competitor or team with the better score after adding the given handicap to the result. Remaining Handicap rules are set out in the Specific Event Betting Rules.

 What currencies can I use to bet with?

  • RMB: Chinese Yuan
  • USD: United States Dollar
  • GBP: Great Britain Pound
  • MYR: Malaysian Ringgit
  • EUR: Euro
  • THB: Thai Baht
  • VND: Vietnamese Dong
  • IDR: Indonesian Rupiah
  • INR: Indian Rupee
  • KRW: South Korean Won
  • PLN: Polish Zloty
  • RUB: Russian Ruble

 How do I check all my betting transactions?

You can check all your betting transactions by clicking on the 'Bet List' button located on the top of the Sportsbook page.

 How does Asian Handicap betting work?

Asian Handicap betting means betting on which team will make the most number of goals based on the final score inclusive of any handicaps.

 How can I find results of sports betting events?

You can click on the 'Results' button on the top of the Sportsbook page. You can then select the particular date and sport from here.

Technical

 What should I do if I have problem with accessing the Dafabet website?

Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.

 What should I do if I cannot log into my account?

Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.

 What should I do if I can't load the sportsbook pop up window?

There are few solutions that you can try;

  1. Please make sure the pop up blocker is off.
  2. Temporarily disable firewall/ antivirus or add casino URL in authorized list.
  3. Clean up the internet browser or the temporary file.

If the problem has still not been resolved, please contact our Customer Service team.

 What should I do if I encounter problem with connection?

Check your internet connection status or contact your internet service provider.

 List of error code & explanation

User Registration

Error Code Error Description
1001 Session ended due to inactivity. Please Login again to continue.
0 Account registration failed. Please contact our Customer Support for assistance.
1 Registration complete. Thank you for signing up! Simply choose your preferred Payment Method, Deposit and Bet now!
002 Invalid Username. Username should be between 8-30 characters and alphanumeric (a-z, A-Z, 0-9).
003 Invalid First Name. Please use only letters or Chinese characters.
004 Invalid Last Name. Please use only letters or Chinese characters.
005 Invalid birth date. Please input only numbers and select the year from the drop down menu. You must be at least 18 years of age to register with us.
006 Invalid address. Please input only numbers, letters and/or Chinese characters, up to 160 characters.
007 Invalid Password. Password should be between 6-12 characters and alphanumeric (a-z, A-Z, 0-9).
008 Invalid email address. Please ensure you enter your correct email address. Example: email@domain.com
009 Invalid answer. All answers are exact case sensitive and must be entered as given.
010 Invalid security code. Please try again.
011 Invalid Contact Number. Contact number should be only numbers.
012 Invalid Username. Please use only letters, numbers and Chinese characters, between 3-15 characters and should begin with a letter.
013 Invalid Password. Please use only letters and numbers, 6-12 characters only.
014 Invalid First Name. Please use only letters and Chinese characters.
015 Invalid Last Name. Please use only letters and Chinese characters.
016 Invalid Email. Email should be between 5-50 characters and alphanumeric (a-z, A-Z, 0-9). Please ensure you enter your correct email address. Example: email@domain.com
017 Invalid City. City should be letters and/or Chinese characters, and maximum of 64 characters.
018 Username already exists. Please choose a different username.
019 Email already exists. If you have forgotten your username and/or password, please click here. Otherwise, contact our Customer Support for assistance.
020 You must be at least 18 years of age to register with us.
021 Invalid Address. Only up to 160 characters are allowed.
022 Invalid Contact Number. Only 20 characters are allowed.
023 An error has occurred. Please refresh and try again or contact our Customer Support.
024 Username already exists. Please choose a different username. Username should be between 3-15 characters and alphanumeric (a-z, A-Z, 0-9).
025 A welcome email has been sent to you. Please check your registered email inbox and contact our Customer Support for an update on your registration status.

User Login

Error Code Error Description
1 Welcome, !
002 Invalid Username. Please try again.
007 Invalid Password. Please try again
026 Invalid Security Code. Please try again.
027 NA

Forgot Password

Error Code Error Description
0 Unfortunately your password retrieval was not successful.
1 Your new password has been sent to your registered email address.
002

Invalid username.

Unfortunately your password retrieval was not successful.

Please contact our Customer Support.

028 Invalid Answer. All answers are exact case sensitive and must be entered as given. Please try again.
029 Invalid code. Please try again.

Change Password

Error Code Error Description
1 Your password has been successfully changed.
030 Please enter your current password.
031

Invalid username.

Unfortunately your password retrieval was not successful.

Please contact our Customer Support.

032 New passwords do not match. Please try again.

Deposit

Error Code Error Description
1 Deposit successful.
0 Sorry, we cannot process your request. Please contact our Customer Support for assistance.
003 Please enter the amount you wish to deposit.
034 Invalid Amount. Please enter the amount you wish to deposit.
007 Invalid Password. (The password you have entered is incorrect.) Please try again.
035 Please enter your password.
036 An error has occurred. Please refresh and try again or contact our Customer Support.

Withdraw

Error Code Error Description
1 Thank you. Your Withdrawal request has been successfully submitted. If you wish to cancel this withdrawal, please click here.
0 Sorry, we cannot process your request. Please contact our Customer Support for assistance.
037 Please enter the amount you wish to withdraw.
038 Invalid amount entered. Please enter the withdrawal amount in numbers.
007 Invalid Password. (The password you have entered is incorrect.) Please try again.
035 Please enter your password.
039 Your requested withdrawal amount is lower than the allowed minimum.
036 Account balance did not update. Please refresh to try again or contact our Customer Support.

Cancel Withdraw

Error Code Error Description
1 Your withdrawal request has been successfully cancelled.
0 Sorry, we cannot process your request. Please contact our Customer Support for assistance.
1001 Session ended due to inactivity. Please Login again to continue.

Transaction History

Error Code Error Description
1 [Number of records] found.
1001 Session ended due to inactivity. Please Login again to continue.
037 No Transactions found.

Enroll Payment Method

Error Code Error Description
1 Your Payment Account has been successfully registered.
1001 Session ended due to inactivity. Please Login again to continue.
038 Invalid Nickname. Nickname should be numbers, letters and/or Chinese characters, and maximum of 20 characters.
039 Invalid Nick Name. Please use only letters, numbers and Chinese characters, up to 20 characters.
040 Invalid NETELLER Account ID. NETELLER Account ID should be numbers, up to 12 characters.
041 Invalid NETELLER Account ID. Please use only numbers, up to 12 characters.
042 Invalid NETELLER Security ID. NETELLER Security ID should be numeric, up to 6 characters.
043 Invalid NETELLER Security ID. Please use only numbers, up to 6 characters.
007 Invalid Password. (The password you have entered is incorre
035 Please enter your password.

 Why can’t I access the Dafabet website?

Please contact our Customer Service team for assistance.

 Why can't I see part of the website graphic?

There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise using Adobe Flash version 9 or later.

If the problem still occurs, please contact our Customer Service team.

Customer Care

 How can I contact the Dafabet Customer service team?

You may contact our Customer Service team via Email, Live chat, QQ, or our toll free phone number. Please find details under Help/Contact Us.

 How do I use live chat?

Simply click on the 'Live Chat' banner on the right hand side of the homepage or click on the 'Help' section at the top of the homepage to access live chat.

 What languages do you offer for the live chat service?

We have Simplified Chinese, Traditional Chinese, Korean, Bahasa Indonesia and English available 24 hours a day, 7 days a week.

 How long will it take for the customer service team to reply my email?

We will aim to reply to your email within 2 hours.

 What is the email address for the customer service team?

 What is the customer helpline number?

International: Your Country's International Access Code +800-7423-2274

China: (4001)-266-822

 Why do you need my email address for?

We need your email address for contacting you with important information, latest news and promotions, and to assist you with any queries you may have.

Others

 How can I be an affiliate of Dafabet?

Please refer to the affiliate page for details.

 Is it legal for me to bet?

You will need to be over the age of 18 to bet with us.

 How do I receive the latest update on Dafabet news and promotions?

In order to receive Dafabet's latest news and promotions, please make sure you have ticked the box under the statement ‘I would like to receive information about promotions and updates.’ within the registration page. If you have failed to do this, please contact our customer service team who will make this change for you.

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